Delivery & Return
Delivery & Return Policy
At HighVybez, we’re committed to ensuring your shopping experience is as smooth, secure, and satisfying as possible—from checkout to unboxing and beyond. Below you’ll find all the important information about our shipping and return policies.
Shipping Fee & Locations
We proudly ship to most locations across the United States, Caribbean, and select international destinations.
Domestic U.S. Orders: Flat-rate shipping starts at $6.99. Free shipping is available on orders over $99 (before tax and discounts).
Caribbean & International Orders: Rates vary by location and will be calculated at checkout.
Expedited Shipping: Available at an additional cost—rates shown at checkout.
Please note: Shipping fees are non-refundable unless your item arrives damaged or incorrect.
Types of Delivery
We provide a variety of shipping methods tailored to fit your preferences:
Standard Shipping (3–7 Business Days) – Most popular and cost-effective.
Express Shipping (1–3 Business Days) – For those who can’t wait to get their vibes on.
International Shipping – Delivery timelines vary by region. Import taxes and customs fees may be charged depending on the regulations of your destination country.
All orders come with tracking information and delivery confirmation.
What is the return window for my item?
You have 14 days from the delivery date to begin the return process. To be eligible:
The item must be unused, in its original packaging, and in the same condition as received.
Certain items—such as intimates, lingerie, adult novelty items, and personalized products—are non-returnable due to hygiene and safety reasons.
How Do I Return My Item?
If you’d like to return an eligible product, follow these simple steps:
Contact Us: Email our support team at support@highvybez.com with your order number, reason for return, and any photos if applicable (e.g., damaged items).
Wait for Authorization: Once your return is approved, we’ll provide instructions and the return shipping address.
Pack & Ship: Securely pack the item, include your order details, and send it back using a trackable shipping method.
Refunds: Once we receive and inspect the item, refunds (excluding original shipping charges) will be issued to your original payment method within 7–10 business days.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
If you have any questions or need help with a return, don’t hesitate to contact our friendly support team. We’re here to help you vibe stress-free.